Privacy Policy

Toni&Guy Healthcare Network

This notice is being provided on behalf of Toni&Guy Healthcare Network (hereinafter known as “we” or “us”).

We value you as a customer and know that the protection of your nonpublic personal information is important to you. We want to assure you that we aggressively safeguard your interest and personal information. This notice is intended to comply with the Gramm-Leach-Bliley Act (GLBA).

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Toni&Guy Healthcare Network (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential and is only used to provide services directly to you.

OUR PRIVACY PLEDGE

We do not sell customer information.
We collect only the information we need to deliver superior products and services to you.
If a company does provide products and services for you on our behalf, we require them to protect the confidentiality of your information in accordance with strict privacy standards.
We do not disclose your health information outside of Us without your consent unless permitted by state or federal law.
We do not sell or disclose personal information for marketing or promotional purposes.

HOW WE USE YOUR INFORMATION

To underwrite your policy(ies) and service your account(s), including routine business administration, we may use your information within our organization as necessary to provide services and support operations. We believe this use is necessary to provide you with the best possible service.

HOW WE DISCLOSE INFORMATION

We do not sell or disclose personal information for marketing or promotional purposes.
We may disclose information only as necessary to:

• Provide services to you
• Support customer service operations
• Comply with legal obligations

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

SMS COMMUNICATIONS AND CONSENT

By providing your mobile phone number to Toni&Guy Healthcare Network, you expressly consent to receiving SMS (text) messages related to your account, services, benefits, enrollment, customer support, and marketing communications.

Message frequency may vary depending on your interaction with our services.

SMS consent is not a condition of purchase.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Opt-Out Instructions:
You may opt out at any time by replying STOP to any message. You will receive a confirmation message and will no longer receive SMS communications unless you opt back in.

Help Instructions:
Reply HELP for assistance or contact us using the information below.

Message and Data Rates:
Message and data rates may apply depending on your mobile carrier.
We maintain records of opt-in consent and comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations.

Carriers are not liable for delayed or undelivered messages.

Opt-In Consent:
You may opt in to receive SMS communications from Toni&Guy Healthcare Network by providing your phone number through our website, forms, or during enrollment and expressly consenting to receive messages.

HEALTH INFORMATION

We will not disclose any of our customers’ health information unless allowed by applicable law and/or the customer has provided us with the appropriate authorization.

We are required by the privacy regulations issued under the Health Insurance Portability and Accountability Act (HIPAA) to maintain the privacy of our customers’ health information and have prepared a separate Notice of Privacy Practices which describes how medical information about you may be used and how you can get access to this information. You have the right to obtain a copy of that notice and can request it by writing to us at the address listed below or by calling Customer Service. Alternatively, it can be obtained at
our website www.revolthealthcare.com.

PERSONAL INFORMATION USE AND PROCESSING

Data about you will be kept in our records. We may use and process information as necessary to administer services, support business operations, and comply with applicable legal and regulatory requirements to issue and service policies and settle claims.

We do not provide personal information to external organizations for marketing or promotional purposes without your authorization, except as permitted or required by applicable law. However, we may use and process information as permitted by applicable law and as described below.

Information may be used and processed as necessary to:

• Administer insurance applications, policies, and claims
• Support underwriting and eligibility determinations
• Communicate with you regarding services and offerings
• Support internal business operations and customer service
• Work with licensed agents and authorized representatives assisting with your coverage
• Facilitate required insurance-related functions, including claims and benefit coordination
• Comply with legal obligations, regulatory requirements, and valid legal processes
• Prevent fraud, unauthorized transactions, or other liability risks
• Support auditing, accounting, and compliance activities
• Conduct research or analytics where individual identity is not disclosed

All the above categories exclude text messaging originator opt-in data and consent; this information will not be disclosed with any third parties or service providers, excluding aggregators and providers of the Text Message services.

SMS DATA PROTECTION STATEMENT

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers and subcontractors only as necessary to support messaging services (such as platform providers and aggregators).

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

STATE PRIVACY RIGHTS

Depending on your state of residence, you may have additional rights regarding your personal information under applicable privacy laws.

These rights may include:

• The right to know what personal information is collected and how it is used.
• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal and operational requirements.
• The right to opt out of certain uses of personal information, including marketing communications.
• The right to limit the use of sensitive personal information where applicable.

To exercise these rights, you may contact us using the information provided below. We will respond to requests in accordance with applicable law.

CALIFORNIA PRIVACY RIGHTS (CPRA/CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These include:

• The right to request disclosure of categories and specific pieces of personal information collected.
• The right to request deletion of personal information, subject to exceptions.
• The right to correct inaccurate personal information.
• The right to limit the use of sensitive personal information.
• The right to opt out of the sale or sharing of personal information.

We do not sell personal information.

To submit a verifiable consumer request, please contact us at support@revolthealthcare.com. We will respond within the timeframes required by applicable law.

DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide services.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

By using our services, you agree that we may communicate with you electronically, via email and SMS. While we take reasonable steps to protect your information, no method of transmission is completely secure.

PERSONAL INFORMATION WE MAY COLLECT

We collect and use information we believe is necessary to administer our business, to provide you with customer service, and to advise you about our products and services. We may use the following sources to obtain information:

• The application and forms filled out by you during the application process.
• Personal Telephone Interviews
• Your agent
• Our Customer Service Department
• Your claim history
• Underwriting

We may collect the following types of information: Name, address, Social Security number and other household information including your personal history.

Health information collected with authorization from you, and outside sources including: consumer reporting agencies, health care providers, and the Medical Information Bureau.

PROTECTING YOUR PERSONAL INFORMATION

We abide by strict internal standards to maintain the confidentiality of your information when it is used or processed as part of providing services.

We maintain physical, electronic, and procedural safeguards that meet state and federal regulations in the protection of your personal information. We give access only to employees who need to know personal information to provide insurance products or services to you.
We apply the same privacy policies to former customers that we apply to current customers.

ACCESS TO INFORMATION

You may request access to certain personal information we collect to provide you with insurance products and services.

You must make your request in writing and send it to the address below. The letter should include your full name, address, telephone number, and policy number if we have issued a policy. If you request, we will send copies of the personal information to you. If the personal information includes health information, we may provide the health information to you through a health care provider you designate. We will also send you information related to disclosures. We may charge a reasonable fee to cover our copying costs. This section applies to personal information we collect to provide you with coverage. It does not apply to personal information we collect in anticipation of a claim or civil or criminal proceeding.

We strive to keep our records accurate. You have the right to correct any errors that exist in the information. If you contact us, we will promptly correct any inaccurate information.

CONTACTING US

If you have questions about our privacy policy, you may contact your agent or write to us at:

Toni&Guy Healthcare Network
PO Box 560241
The Colony, TX 75056
support@revolthealthcare.com